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  • What is your return and refund policy?
    We offer a 30-day return policy for unused and undamaged products. If you are not satisfied with your purchase, please contact us at Talw@zoominternet.net to initiate a return or refund.
  • How do I care for my custom wood engraved products?
    To care for your custom wood engraved products, avoid exposure to direct sunlight and moisture. Clean with a dry, soft cloth to maintain their appearance. For more tips, check our Product Care page.
  • What are the shipping options available?
    We offer standard, expedited, and overnight shipping options. You can choose your preferred shipping method at checkout. For more details, visit our Shipping page.
  • Can I request a custom design for my order?
    Yes, we specialize in custom designs. Please contact us with your specific requirements at Talw@zoominternet.net, and we will work with you to create your unique piece.
  • What payment methods do you accept?
    We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Afterpay for your convenience.
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